How long does it take to process a refund and what to do if you haven't received it
If you are within the refund policy period, you can now do a Self Refund via your Mindvalley Account. You can follow these easy steps from this article on How can I cancel or refund my subscriptions?
Keep in mind, if you are eligible for a refund it should take between 3-5 business days for the money to reflect your bank account. If you do not see the amount by that time, please contact your bank to check for the status of this.
In some instances, it may take up to 7-10 business days but we will make sure you receive your refund as early as possible.
For Apple users of the Mindvalley App, please take note that:
Subscription plans in the app are processed via your App Store account and will automatically renew under Apple's terms and conditions. All in-app purchases on your Mindvalley account will adhere to App Store's payment, subscription and refund policies. You can manage your subscription plans in your App Store account settings.
The same applies for Google users:
Subscription plans in the app are processed via your Play Store account and will automatically renew under Google's terms and conditions. All in-app purchases on your Mindvalley account will adhere to Google Play Store's payment, subscription, and refund policies. You can manage your app subscription plans in your Play Store account settings.
Didn't Receive Your Refund?
Did you pay with PayPal?
Please head over to PayPal and check if the amount has arrived in your PayPal account. If this is not the case, take a look at your pending payments. At times, PayPal requires you to claim the amount transferred to you, in which case you will need to click on the link in the email you have received from PayPal.
Did you pay with a credit card?
Waiting for more than 7 working days? It’s time we have a chat! Please drop a few lines explaining the situation using the chat widget on our main Support Center page, here. An agent from our support team will get back to you soon!
Information to send us:
Please send us the last 4 digits of the card that you used or your invoice ID provided in your PayPal purchase confirmation email to track it.