Sandra is not responding
Symptom: You send a message and nothing happens, or the typing indicator spins indefinitely.
Try:
- Wait 30 seconds — complex requests take longer.
- Refresh the page and resend your message.
- Check that you have an active internet connection.
- If the issue persists, sign out and back in.
Sandra gives an unexpected or wrong answer
Sandra generates responses based on context from your notes, calendar, and conversation history. If an answer seems wrong:
- Ask her to clarify: "Can you explain why you said that?"
- Provide more context in your follow-up message.
- If a factual error persists, she does not have access to real-time information — use the web for live facts.
Sandra has "forgotten" something I told her
Chat history is stored and Sandra can be asked to recall it:
- "What did I tell you about my Q3 goals?"
- "Look back at our conversation from last week."
If something was said in a session that was cleared, it may not be recoverable. For anything important, save it as a Note.
Messages are sending but Sandra is not reading my notes
Ensure the Brain or Note you're referencing is linked to the correct Brain and that the Brain is active. Go to Brains and confirm the relevant Brain shows as connected.
Credits exhausted
If you see a "credits" warning, your AI credit balance may be low. Check Settings → Billing and wait for your next billing cycle or top up credits.
Still need help? We're happy to help. Reach out to our Support team at support@blinklife.com and we'll be glad to assist.