Common issues and how to fix them.
In this section
- Chat & Sandra Issues — Sandra not responding, slow replies, unexpected answers
- Listener Issues — microphone not activating, transcription errors
- Calendar Sync Issues — events not appearing, sync delays
- Login Issues — can't sign in, Google SSO errors, account locked
General tips
Before diving into a specific issue, try these first:
- Refresh the page — most transient errors clear on reload.
- Sign out and back in — clears stale session state.
- Check your internet connection — Sandra requires an active connection for all responses.
- Try a different browser — rules out browser-specific issues.
Still stuck?
Use the Help link inside the BlinkLife app to contact support.