Can't sign in to your Vibrantly account? These steps cover the most common login problems and how to resolve them.
Incorrect email or password
- Double-check the email address — it must match exactly what you used at signup (including any dots or plus signs).
- Passwords are case-sensitive.
- If you have forgotten your password, go to Password Reset.
"Account not found" error
This usually means the email address is not registered with Vibrantly. Check:
- Whether you signed up with a different email address
- Whether you used Google or Apple SSO instead of email at signup — try signing in with those options
- Whether your account was deleted
Google or Apple SSO not working
- Make sure you are selecting the same provider you used at signup.
- If you used Google, ensure you are signed into the correct Google account in your browser.
- Try in an incognito window to rule out cached auth state.
- If the SSO redirect fails or shows an error, try clearing cookies for the SSO provider's domain and retrying.
Account locked or too many attempts
If you see a message about too many failed attempts, wait a few minutes before trying again. Vibrantly temporarily limits login attempts after repeated failures.
Signed out unexpectedly
Sessions expire for security. Simply sign in again. If you are being signed out repeatedly and quickly, this may indicate a browser configuration issue — try a different browser or disabling privacy extensions that block cookies.
Can't access the email used for reset
If you no longer have access to your signup email address, contact Vibrantly support to verify your identity and recover your account.