Having trouble signing in? The steps below cover the most common causes.
Forgot your password
- Go to finerminds.com and click Log in
- Click Forgot password?
- Enter your email address and click Send reset link
- Check your inbox — the link arrives within a few minutes
- Check your spam/junk folder if it doesn't appear
The reset link expires after 24 hours. If it has expired, request a new one.
Reset email not arriving
Note
The password reset email is sent by our shared authentication provider on Finerminds' behalf, so it may take a minute to arrive and can occasionally land in spam.
- Confirm you are using the email address registered to your account
- Check spam, junk, and promotions folders
- Add the sender to your contacts and request another reset link if it still hasn't appeared after a few minutes
Google sign-in not working
- Make sure you are selecting the same Google account used when you first signed up
- If your browser blocks third-party cookies, allow them for
finerminds.comor try a different browser - Try signing in via an incognito/private window to rule out a cached session
Account not found
If you receive "account not found" when entering your email, you may not yet have a Finerminds account. Finerminds is invite-only — ask your organization admin or an existing member to send you an invitation. See Creating your account.
Stuck on a loading screen after login
- Clear your browser cache and cookies for finerminds.com
- Hard-refresh (
Ctrl+Shift+R/Cmd+Shift+R) - Try a different browser or device
Still need help? We're happy to help. Reach out to our Support team at support@finerminds.com and we'll be glad to assist.