Chat Issues

Messages not sending

1. Check your internet connection — chats require an active connection
2. Refresh the page and try again
3. If the conversation shows an error icon next to the message, click it to retry sending

Not receiving messages

• Check that your browser notifications for finerminds.com are allowed:
  • Chrome: Settings → Privacy and security → Site settings → Notifications
  • Safari: Preferences → Websites → Notifications → Allow for finerminds.com
• Check that you haven't muted the conversation

Conversation not loading

1. Hard-refresh the page (Ctrl+Shift+R on Windows/Linux, Cmd+Shift+R on Mac)
2. Clear your browser cache and reload
3. Try a different browser to rule out an extension conflict

Community chat not visible

Community chats appear inside each network under the Chat tab. If you cannot see the tab, you may not yet be a member of that network — go to All networks and join first.

Message shows as deleted

Messages that have been removed by their sender show as "This message was deleted". This is expected behaviour and cannot be undone.

Still need help? We're happy to help. Reach out to our Support team at support@finerminds.com and we'll be glad to assist.