UK (VAT)

If you're based in the UK, you may be wondering if taxes will still be charged since the UK is no longer in the EU. The answer is YES, VAT is still charged for UK customers because we are still required by UK tax legislations to charge taxes regardless of UK being out of EU. Similarly, if you have a valid UK VAT ID, you may input that upon checkout to be exempt from UK tax.

Australia (GST)

From July 1st, 2020, the Australian taxation office made some changes to the way that GST (Good and Services Tax) would be collected, and from 1st July 2020 onwards, if you buy imported services and digital products electronically, you may be charged goods and services tax (GST).

Please check the following posts of the Australian taxation office about this:

Saudia Arabia (VAT)

All Saudi transactions are subject to a 15% VAT charge. This was a law that went into effect on January 1st, 2018. To learn more, click on the links below:
Saudi Arabia VAT Guide for Businesses
Saudi Arabia VAT on digital services
Saudi Arabia VAT on digital and e-services

Malaysia (VAT) 

All Malaysian transactions will be charged with 8% VAT. To learn more on this check the following link below: 
Malaysian Tax charge 

Canada (VAT)

Starting in May 2024, all transactions in Canada will be subject to sales tax. There are two types of sales taxes: 

Provincial sales taxes (PST, RST, QST) specific to certain provinces: British Columbia (PST), Saskatchewan (PST), Manitoba (RST), and Quebec (QST).
Goods and Services Tax (GST) / Harmonized Sales Tax (HST), a value-added tax imposed by the federal government.The tax rates are as follows : 

Provincial Sales Tax Rates (in addition to GST/HST):
British Columbia: 7% PST
Manitoba: 7% Retail Sales Tax (RST)
Quebec: 9.975% Quebec Sales Tax (QST)
Saskatchewan: 6% PST

GST and HST Rates by Province:
5% GST in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon.
13% HST in Ontario.
15% HST in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island.

United States (VAT)

Starting from May 2024, all transactions In the United States will be subject to sales tax in the following states: New York, Washington, Texas, Arizona, Pennsylvania, North Carolina, Colorado, Ohio, Tennessee, Maryland, Minnesota, Wisconsin, Connecticut, New Mexico, Hawaii, South Carolina, Louisiana, Arkansas, Iowa, District of Columbia, Nebraska, Rhode Island, Idaho, Indiana, Vermont, South Dakota, Maine, West Virginia and Alaska.

VAT Exemption

If you have a valid VAT number, you can be exempt from the VAT. We have a section in all of our checkout pages where you can input your VAT number. This will automatically exempt you from the VAT and bring the tax down to zero. For more information on VAT exemptions, please contact your country's tax agency. To request a VAT refund, you will need to reach out to your country's tax authorities.

I added my VAT number but I still got charged?

This happens when you add a space between the letters and numbers. Your VAT number should have no spaces when you type it in. (For example: DE1234567 )
If you have a valid VAT ID and you have already completed the purchase please contact our Customer Support via the chat icon. Do note that we are unable to refund the VAT amount, so we may only refund the full amount of your purchase, and you may purchase it again with your VAT ID. Alternatively, you may contact your local tax office to request for a refund of that VAT amount.

 

To contact our Customer Support Team, please use channels such as WhatsApp, iMessage, or by clicking on the chat widget in the bottom right corner of the page.