Access and playback issues are often caused by your browser storing outdated data. Clearing your cookies and cache can fix most problems.
Quick Shortcut
Mac:
Command + Shift + DeleteWindows:
Ctrl + Shift + Delete
This works in most browsers.
Browser-Specific Steps
Google Chrome (Recommended)
Click the three dots (⋮) → Settings
Go to Privacy and security → Clear browsing data
Select Cookies and Cached images and files
Click Clear data
Safari
Safari menu → Settings → Privacy
Click Manage Website Data → Remove All
Firefox
Menu (☰) → Settings → Privacy & Security
Go to Cookies and Site Data → Clear Data
Check both boxes → Clear
💡 Tip: Google Chrome is the most compatible with Mindvalley. Using Firefox or Safari may cause technical issues.
Common Errors
Error 503 – Service Unavailable
The server is temporarily overloaded or under maintenance.
Try again within 24 hours.
If it persists, contact Customer Support.
Media Won’t Load
Clear cookies and cache
Use Google Chrome
If the issue continues, contact Support via the chat icon and provide your device make and model if using the Mindvalley App.