If you’re having trouble playing videos or hearing audio through the Mindvalley web or mobile app, don’t worry, we’ve got you covered. Here’s a step-by-step guide to help you resolve the most common issues.

🌐 On Web Browsers

1. Check Your Internet Connection

A strong and stable internet connection is essential for smooth streaming. Try switching to a faster or more stable network if needed.

2. Refresh the Page

If a video is stuck loading, simply refresh the page — it might just do the trick.

3. Clear Your Cookies and Cache

Outdated cookies can block content from loading properly.
👉 Click here for steps to clear your cookies.

4. Use Google Chrome

Our platform works best with Google Chrome. If you’re using another browser, consider switching to Chrome for the best experience.

5. Try Incognito Mode

Open the program in a private (Incognito) window. This avoids any interference from browser extensions or cached data.

6. Log Out and Log Back In

Make sure you’re logged in with the correct email address. Try logging out and back in to refresh your session.

📱On Mobile Devices (Mindvalley App)

If you're using the Mindvalley App and facing issues:

1. Check Your Internet Connection

Poor network = poor streaming. Try switching to Wi-Fi or a better network.

2. Log Out and Back In

A simple log-out and log-in can resolve session glitches.

3. Reinstall the App

Delete the Mindvalley App, reinstall it from the App Store or Google Play, and log back in.

4. Update Your Device

Ensure your phone’s operating system is up to date. Outdated OS versions may not support the latest app updates.

⚠️ Advanced: If Media Still Won’t Load on Web

You may see a message like:
“The media could not be loaded, either because the server or network failed or because the format is not supported.”

To help our tech team:

Open Google Chrome

Click the three dots in the upper-right corner

Go to More Tools > Developer Tools

Click the Console tab

Take a screenshot of any error messages you see and share it with us

Still Not Working?

We’re here for you! Contact our Customer Support Team and share the following info:

A description of the issue

What steps you’ve tried already

Your device type (e.g., iPhone 14, Samsung Galaxy, MacBook)

Your operating system (e.g., iOS 17, Android 13, Windows 11)

The browser you're using

A screenshot of any error message

To contact our Customer Support Team, please use channels such as WhatsApp, iMessage, or by clicking on the chat widget in the bottom right corner of the page.