1. Product Related Queries: 

How do you ensure that the pills remain effective without compromising safety over extended periods of use? 
Each product has a best-by date on the carton, set for 2 years after the manufacturing date.

Can I combine different State pills for a personalized approach?
Yes! Due to bio-individuality, everyone's body responds differently based on diet, environment, and other factors. We encourage you to try multiple State pills to find what works best for you.

Do I do this everyday or just when I'm looking to enter a certain State?
Your States stacks are designed to be used holistically and may take a little a planning to go deep into a certain state. Taking the supplements and doing the meditations regularly will enhance your emotional intelligence and ability to help control your mood. 

What time of day is best for me to take certain States?
All the information and instructions will be available in The Mindvalley States app, but we’d recommend FOCUS for support at work, BLISS for socializing or family time, ZEN for winding down, DREAM for before bed and GAZM well, that’s up to you.

How do I download the Mindvalley States App? 
You can download the Mindvalley States App from the App Store or Playstore and review the link on Get the App on our website footer. Note the App access will be linked to the account you signed up with to purchase your product.

What time of day is best for me to take certain States?
All the information and instruction will be available in the Mindvalley States App, but we'd recommend FOCUS for support at work, BLISS for socializing  or family time, ZEN for winding down, DREAM for before bed and GAZM, well that's up to you.


What is the maximum dose I shouldn't exceed per serving and per day?
The maximum dose varies per product:
ZEN: Do not exceed more than 2 pills a day.
BLISS: Do not exceed more than 2 pills a day.
FOCUS: Do not exceed more than 4 pills a day.
GAZM: Do not exceed more than 4 pills a day.
DREAM: Do not exceed more than 4 pills a day.
Serving sizes are based on individual ingredient suppliers' regulatory information, scientific studies, and vetted claims.

I would like to use the Mindvalley States App on another e-mail, how can I transfer it?
The Mindvalley States App access is always given to the email address you used to sign up. Please write us at support@mindvalleystates.com to request for a transfer your App access to another email address.

How long does it take to see results? 
Many users report noticeable improvements within a few weeks of consistent use. Factors such as individual metabolism, lifestyle, and adherence to recommended dosage play a crucial role. For optimal results, incorporate our pills into a balanced diet and healthy lifestyle. Individual responses may differ, so be patient and allow your body time to adjust. Consult your healthcare professional if you have specific health concerns or are taking medications.

Is this pill appropriate for long term use?
Yes, these are safe to use long term : these pills have been formulated based on available data based on the individual suppliers vetted claims and research studies. 

 

2. Risk & Safety related questions: 

What specific safety testing and quality control measures are in place for the ingredients used in this supplement?
All products undergo 3rd party testing to ensure purity, potency and safety.

Are there age-related considerations for the safe use of States?
States are formulated for consenting legal adults. (18 years+).

Are there any precautions or guidelines for individuals with pre-existing medical conditions, such as cardiovascular issues, thyroid issues, depression, anxiety, or neurological disorders, when using these pills?
Each product will have warning statements on the labels. If you are pregnant, nursing or have a known medical condition, we highly recommend to consult with a physician before use.

Is there a risk of overdose or toxicity?
These pills are formulated based on available data for dosage according to individual suppliers' vetted claims and research studies. Following the recommended dosage should pose no concern for overdose or toxicity.

Are there any lifestyle changes I should make while taking this supplement?
Consistency in usage is key to experiencing potential benefits. We advise against making any lifestyle changes without consulting a healthcare professional.

What steps does your company take to address potential allergic reactions to any of the ingredients in these pills?
We carefully select ingredients for our pills prioritising quality, purity, and safety. We're delighted to inform you that our dietary supplement is crafted with meticulous attention to detail, ensuring it is free from common allergens such as gluten, soy, dairy, nuts, and shellfish. Our commitment to providing a safe and inclusive product means that individuals with various dietary restrictions and allergies can enjoy the benefits of our supplement with peace of mind. Rest assured, our rigorous quality control measures and ingredient selection process guarantee a high-quality, allergen-free formulation. 

I have a pre-existing health condition, can I still use States?
We will not be providing any medical advice, please talk to your trusted medical professional before starting and supplement regimen. If you’re concerned about how your condition might interact with new supplements or meditation practices, please consult your healthcare professional before ordering. 

What if I experience a negative health effect?
Please contact us immediately at support@mindvalley.com and we prioritise your query to our specialized team.

How is the quality and safety of the ingredients ensured?
Supplier Selection: We partner with trusted suppliers who adhere to strict quality control measures and have a track record of providing premium, safe ingredients.
Ingredient Testing: Ingredients undergo rigorous testing in accredited laboratories via 3rd party testing to verify their identity, purity, and potency.
Manufacturing Process: Our facilities operate in accordance with Good Manufacturing Practices (GMP) guidelines, ensuring cleanliness, sanitation, and quality control.
Quality Assurance: Regular quality checks and inspections are conducted throughout the manufacturing process to monitor the integrity of our products.
Traceability: We maintain comprehensive records to trace all ingredients and batches throughout the manufacturing process.
Adherence to Regulations: Our products comply with all relevant regulations and standards set by regulatory authorities.
Customer Feedback: We value and thoroughly investigate customer feedback regarding adverse reactions or product quality concerns.

By implementing these comprehensive quality assurance measures, we ensure our dietary pills meet the highest quality and safety standards. Your trust and satisfaction are of utmost importance to us.

3. Purchase and Shipment related questions: 
 

Can I purchase a specific state stack individually?
Currently you cannot buy individual state stocks, as we sell a carefully tuned set, allowing you to experiment with all five states and experience each and every state. 

How long will it take for it reach Europe?
It depends on the carrier and you can check your status of your shipment.

Will I bear any taxes/custom fees?
No customs taxes and fees are applicable to you. You can always reach out to our customer support team for more inquires. 

Who can I contact if I need to change my shipping address;/check tracking?
If you wish to change your address before the product is shipped, it's free. Please contact customer care by email at support@mindvalleystates.com. If the product has already been sent out, we can't guarantee that we will be able to modify your shipping address in the middle of the shipping process. We will ask, and if it is possible to change with the carrier in the middle of the shipment, there will be a change of address fee.
 

How do I track my order? 
You will receive update emails with your tracking number, and additionally you can log into the Mindvalley States account to review your purchases. Please contact the delivery service for tracking updates.

How long will the shipment of my product take?
For USA countries, shipment will take between 3-8 business days. For International customers, this will be between 14-21 business days, depending on the country of origin. 

What is the return policy for Mindvalley States pills? 
The return policy is 60 days from the date of purchase.

Where do you ship?
We currently only ship to the United States, Canada, UK and majority of Europe for the time being, however we always review and update our shipping countries and update it. Note that we ship from the USA, so import taxes for your country/region will apply.

In case you are located outside of the regions we are shipping now, but are excited and interested, please sign up to our e-mail newsletter at the bottom of this page, where we will inform you when we are ready and opened to new international markets.


 What import taxes can I expect in non-USA Countries?
Note that we are shipping from the USA, which means import taxes will apply for your region or country. Note that import taxes are managed by your own country depending on what is your local policy, and can unfortunately not be controlled by us. You will be informed about the Import taxes by a delivery partner when your package has arrived in your country and ready for at-home delivery.


Can I order more than 3 items?
You can only order an amount that is safe for personal use, which is why for your safety we have capped the amount of products you can purchase in one order to 3.

What if I find some residual powder in one of the bottles?
Residual powder in the bottle is perfectly normal in bottles of pills all throughout the industry, note it doesn’t change the effectiveness or our formulation

I have feedback for your product, where do I go?
If you have any suggestions or feedback, please e-mail us at support@mindvalleystates.com

I would like to partner with Mindvalley States, who do I contact?
Please contact us at support@mindvalleystates.com

 

To contact our Customer Support Team, please use channels such as WhatsApp, iMessage, or by clicking on the chat widget in the bottom right corner of the page.